Your system, looked after.
OMNI Care support plans keep cameras recording, doors working, and software current, with one accountable team behind your system long after installation day.
Most security systems fail quietly.
A camera drops offline. A recorder fills up. A former employee’s badge still opens the back door. Usually no one notices until the footage is needed and it isn’t there. A support plan finds those problems first.
Three levels of support. One accountable team.
Every plan is priced to your sites and device count, with a fixed monthly price spelled out in a written agreement.
Essential
Keep it running.
- System health checks: cameras online and recording
- Alerts when a camera, recorder, or door controller goes offline
- Scheduled firmware and security updates
- Remote troubleshooting
- Phone and email support, business hours
- Quarterly system health report
Professional
Keep it running and managed.
Everything in Essential, plus:
- Access credential management: add, change, and remove users and schedules
- Help finding and exporting footage after an incident
- Annual on-site preventive maintenance visit
- Priority response
- Monthly system report
Complete
Fully managed, every site.
Everything in Professional, plus:
- Quarterly on-site preventive maintenance
- Dedicated account manager
- Consolidated reporting across all your sites
- Annual security review and upgrade planning
- Sensor and environmental alert management
Scheduled maintenance visits in your plan are included. Additional on-site service, parts, and replacement hardware are quoted separately before any work begins.
Add what your site needs.
Pair any plan with services delivered by OMNI or through licensed, bonded, and insured partners, all on one agreement.
We can support systems we didn’t install.
Most commercial cameras, recorders, and access control systems can be brought under an OMNI Care plan after a free system review.
Support plan questions.
What does a support plan cost?
Pricing depends on how many sites, cameras, doors, and devices you have, and which plan level you choose. After a free system review you get a fixed monthly price in a written agreement.
Are on-site repairs included?
Remote support and the scheduled maintenance visits in your plan are included. Additional on-site service calls, parts, and replacement hardware are quoted separately and approved by you before any work begins.
Can you support a system another company installed?
Usually, yes. We review the equipment, software, and network first. If it can be supported reliably, we bring it under a plan; if something needs to be fixed or replaced first, we tell you upfront.
Who does the on-site work?
OMNI schedules and manages every visit. Work is performed by licensed, bonded, and insured technicians, and OMNI stays your single point of contact from start to finish.
How long is the agreement?
Term length and renewal are set out in your written agreement before anything starts, so you know exactly what you are signing up for.
Let’s secure what matters.
Tell us about your facility. Your first assessment is free, with no obligation.
- We call you within one business dayA quick conversation about your facility and what you want to protect.
- Free security assessmentRemote or on site, whichever fits your facility best. No cost and no obligation.
- A clear written planRecommended options with pricing, so you can decide on your timeline.